1. General information
We process personal data carefully, for specific purposes, and only to the extent necessary for operating our website, handling enquiries, communicating with prospects and customers, and ensuring the security of our systems.
Personal data means any information relating to an identified or identifiable natural person. This includes contact details, communication content, online identifiers, usage data, and technical information generated when visiting our website.
2. Which data we process
- Server and log data such as IP address, date and time, pages accessed, referrer, browser type, operating system, and technical events.
- Contact and communication data such as first name, last name, email address, phone number, message content, and information you provide via forms, email, or phone.
- Vehicle and enquiry data you provide to us in connection with service, tire change, diagnostics, MFK, hail damage, insurance damage, or windshield enquiries.
- Cookie, device, and usage data to store preferences, recognize returning visits, and analyze the use of our website.
- Analytics and event data only to the extent that such functions are technically configured as active.
3. Purposes of processing
- Provision, operation, stability, and security of our website.
- Responding to enquiries and organizing callbacks, quotes, and workshop appointments.
- Handling service requests and better assessing workshop and damage cases.
- Analyzing website usage and improving content, user journeys, and campaigns.
- Preventing misuse, analyzing errors, enforcing claims, and fulfilling legal obligations.
4. Legal basis
Where the GDPR applies, we process your data in particular on the basis of Art. 6(1)(b) GDPR (pre-contractual measures and contract performance), Art. 6(1)(c) GDPR (legal obligations), Art. 6(1)(f) GDPR (legitimate interests such as security, communication, website operation, analytics, and marketing), and where necessary your consent under Art. 6(1)(a) GDPR.
Under Swiss data protection law, we process personal data in particular for pre-contractual steps and contract performance, to safeguard overriding private interests, to comply with legal obligations, and based on voluntarily given consent.
6. Google Tag Manager and analytics
Google Tag Manager or similar measurement services are only used to the extent that they are technically configured as active. Without an active configuration, no such tracking is carried out through this website.
7. Contact forms, email delivery, and workflows
If you contact us via a form, your information is processed server-side so that we can answer your enquiry. This particularly concerns contact and service enquiries as well as related vehicle and scheduling information.
Form submissions are currently delivered to us primarily by email. Depending on the technical configuration, a connected workflow service may also be used as a fallback or forwarding channel.
8. Recipients and data sharing
We only share personal data where this is necessary for operating our website, handling your enquiry, technical processes, communication, security, or compliance with legal obligations.
- Hosting, infrastructure, and IT service providers
- Email and form service providers
- Workflow and automation service providers, where technically enabled
- Google in connection with integrated measurement or tag services
- Authorities, courts, advisors, or insurers where legally required or necessary to enforce claims
9. International transfers
Some recipients may be located outside Switzerland or the EEA, particularly where international platforms or cloud services are used. In such cases, data may also be processed in countries with a level of data protection that differs from Swiss or European law.
Where necessary, we rely on contractual, technical, or organizational safeguards for such transfers.
10. Retention period
We retain personal data only as long as necessary for the relevant purpose, as required by law, or where legitimate interests such as documentation, IT security, prevention of misuse, and preservation of evidence require it.
11. Data security
We take appropriate technical and organizational security measures to protect personal data against unauthorized access, loss, misuse, alteration, or unlawful disclosure.
Despite all due care, complete data security can never be guaranteed for internet transmissions.
12. Your rights
Within the scope of applicable law, you may request information about your processed personal data and ask for correction, deletion, restriction of processing, or disclosure or transfer of data. Where we process data based on your consent, you may withdraw that consent for the future.
Where the GDPR applies, you may also have the right to object and other data subject rights. You also have the right to lodge a complaint with a competent data protection supervisory authority.
13. Changes
We may amend this privacy policy at any time, in particular if our website, the services used, or legal requirements change. The version published on this page applies.